tcwbet Privacy Policy

tcwbet collects your personal information when you register an account, make a deposit or withdrawal, contact our support team, or use any of the services we provide. The information collected falls under two main categories.

Information you provide directly:

• Full name as shown on your identity card (MyKad)
• Identity card (MyKad) or passport number
• Date of birth for age verification purposes
• Active email address and mobile phone number
• Bank account or e-wallet details (Touch 'n Go eWallet, DuitNow, ShopeePay) used for transactions
• Cryptocurrency wallet address if you use USDT, BTC or ETH
• Any identity verification documents requested during the KYC (Know Your Customer) process

Information collected automatically:

• IP address and details of the device used
• Session data including the date, time and duration of login
• Records of deposit and withdrawal transactions
• Gaming activity and betting records
• Cookie data and browser logs for analytics purposes

The personal information we collect is used solely for legitimate purposes related to the operation of the tcwbet platform. Below is a detailed explanation of how that data is used:

Account Management and Identity Verification

Your information is used to create and manage your user account, process secure logins, and ensure that only the rightful account owner can access their funds and personal information. The identity verification (KYC) process is carried out to meet international licensing requirements that mandate user identity confirmation.

Financial Transaction Processing

Payment-related information is required to process deposits via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency, as well as to manage withdrawals to registered accounts. The minimum deposit is RM30 and the minimum withdrawal is RM100, with withdrawal processing times typically between 5–30 minutes.

Fraud Prevention and Security

Account activity data is monitored continuously to identify any suspicious activity, unauthorised access attempts, or betting patterns that may indicate money laundering. This is an obligation we hold under our international licensing.

Communication and Customer Support

Your email address and mobile phone number are used to send important account notices, transaction confirmations, policy updates, and to facilitate our 24/7 customer support service in Bahasa Melayu and English.

Service Improvement

Non-personally identifiable usage data is used in aggregate to understand website usage patterns, improve the user interface, and optimise the overall performance of our platform.

tcwbet does not sell user personal information to any third party. However, there are limited situations where we need to share certain information:

• Payment Processors: Service providers such as FPX, DuitNow, Touch 'n Go eWallet and ShopeePay receive the information required to complete your financial transactions. They are subject to their own privacy policies and security regulations.
• Legal Requirements: We may disclose information when required by law, court order, or a legitimate request from a relevant regulatory authority.
• Technical Service Providers: Companies that provide infrastructure, cybersecurity and data analytics services to us may access certain data, but only for specified purposes and subject to strict confidentiality agreements.
• Responsible Gambling Enforcement: In specific cases involving the protection of vulnerable users or compliance with self-exclusion programmes, information may be shared with relevant responsible gambling bodies.

tcwbet implements various technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or accidental disclosure.

The security measures we use include data encryption during transmission using industry-recognised SSL protocols, multi-factor authentication for account access, continuous security monitoring, and strict internal access controls to ensure that only authorised personnel can access sensitive user data.

Although we make every effort to protect your information, no system can guarantee absolute security in an online environment. We therefore encourage users to also take personal protective steps such as using strong passwords, not sharing login credentials, and notifying us immediately if they suspect any suspicious activity on their account.

The tcwbet website uses cookies and similar tracking technologies to improve the user experience and analyse website usage patterns.

Essential Cookies: These cookies are required for basic website functions such as maintaining your login session and ensuring transaction security. They cannot be disabled without affecting website functionality.

Performance Cookies: These cookies collect information about how you use our website, such as which pages are visited most often, to help us improve our services. All data is collected anonymously.

Functional Cookies: These cookies save your preferences such as display language and interface settings so you do not need to set them again each time you visit.

You can control cookie settings through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the tcwbet website.

As a tcwbet user, you have certain rights regarding the personal information we hold about you. The following are rights you can exercise by contacting our support team:

• Right of Access: You have the right to receive a copy of the personal information we hold about you in a readable format.
• Right of Rectification: If your information is inaccurate or outdated, you may request that we correct or update it.
• Right of Erasure: You may request the deletion of your personal data, subject to our record-keeping obligations under licensing regulations.
• Right of Restriction: You may request that we limit the processing of your personal data in certain specified circumstances.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Data Portability Right: You have the right to receive your data in a structured, machine-readable format for transfer to another service.

tcwbet retains users' personal information for as long as necessary for the purposes stated in this policy, or for as long as required by applicable legal and licensing obligations.

Financial transaction records and KYC information are retained for the period required under anti-money laundering regulations and international licensing requirements. Active account information is kept for as long as your account remains active and for a specified period after account closure to meet audit and compliance requirements.

Once the required retention period has ended, your personal data will be securely deleted or anonymised so that it can no longer be linked to a specific individual.

The tcwbet platform is strictly for individuals aged 21 and above. We do not knowingly collect or process personal information of individuals under the age of 21.

All account registrations require age verification through a KYC process that includes submission of a valid identity document. If we find that personal information of an underage individual has been collected without our knowledge, we will immediately take steps to delete that information and close the relevant account.

Parents or guardians who become aware that their child has registered or provided personal information to tcwbet are requested to contact us immediately via support email or live chat so that appropriate action can be taken.

tcwbet reserves the right to modify this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we protect user data.

When significant changes are made, we will notify you via a prominent notice on our website or by email to the address registered to your account, at least seven (7) days before the changes take effect. This gives you sufficient time to review the changes and make a decision regarding your continued use of our services.

Continued use of the tcwbet platform after the effective date of such changes is considered your acceptance of the updated version of the Privacy Policy. If you do not agree with the changes made, you have the right to close your account by contacting our support team.

If you have any questions, concerns or requests relating to this Privacy Policy or how we handle your personal information, our team is ready to assist through the following channels: